Konjo Bet Privacy Policy – How We Protect Your Data

01 Introduction

Konjo Bet ("we", "us", "our") is committed to protecting the personal information of every player who uses our platform at konjobet.onl. This Privacy Policy explains in plain terms what data we collect, how and why we use it, who we share it with, how long we keep it, and what rights you have over your own information.

This policy applies to all services offered through the Konjo Bet website and mobile application, including sports betting on cricket, PSL, T20 internationals, football, and esports, as well as Live Casino, Slots, Bingo, and any promotions or VIP programmes. Whenever you interact with any part of the platform — whether you are browsing as a guest, registering a new account, or making a PKR deposit — this policy governs how your data is handled.

We encourage you to read this document fully. If you have questions about anything covered here, our support team is available around the clock through live chat on the platform.

02 Data We Collect

Konjo Bet collects personal data in several ways: directly from you when you register or contact us, automatically when you use the platform, and from third-party verification or payment services. Below is a summary of the main categories:

We do not intentionally collect sensitive categories of data such as racial or ethnic origin, political opinions, religious beliefs, or health information. If you share such information voluntarily — for example in a support message — we will handle it with the highest level of care and delete it once it is no longer needed.

03 How We Use Your Data

We only use your personal information for legitimate, clearly defined purposes. Here is how each category of data is typically used:

• Account management — to create, maintain, and secure your Konjo Bet account, including processing logins and password resets.
• Transaction processing — to handle PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfers, and card payments.
• Identity verification — to confirm you are who you say you are and that you meet the minimum age requirement of 18 years.
• Fraud prevention & security — to detect and investigate suspicious activity, protect you and other players, and prevent money laundering or bonus abuse.
• Customer support — to respond to your queries, resolve disputes, and improve the quality of our service.
• Platform improvement — to understand how players use the platform, identify technical issues, and prioritise features that matter most to our Pakistani user base.
• Personalisation — to tailor your experience, including showing relevant cricket or PSL promotions based on your activity.
• Marketing communications — to send you promotions, bonus offers, and platform news, but only if you have opted in to receive them.
• Responsible gaming — to monitor usage patterns and proactively flag accounts that may be showing signs of problem gambling behaviour, so that relevant support tools can be offered.

We will not use your personal data for any purpose that is incompatible with the reasons it was originally collected, unless we obtain your explicit consent or are required to do so by law.

04 Legal Basis for Processing

Every time Konjo Bet processes your personal data, we do so on one of the following legal grounds:

• Contractual necessity — processing is required to deliver the service you signed up for, such as creating your account or processing a withdrawal.
• Legitimate interests — processing serves a genuine business interest, such as fraud detection or platform security, and does not override your rights.
• Legal obligation — we may be required by law to collect, retain, or disclose certain data, for example in the context of anti-money laundering checks.
• Consent — where we rely on your permission, such as for marketing emails, you are always free to withdraw that consent at any time without affecting any other aspect of your account.

05 Data Sharing & Third Parties

Konjo Bet does not sell your personal data. We may share limited information with trusted third parties only where it is strictly necessary to operate the platform or comply with legal obligations. The categories of recipients are:

• Payment processors — services such as JazzCash, Easypaisa, Raast, and banking partners receive transaction data needed to complete your deposits and withdrawals in PKR.
• Identity verification providers — third-party KYC services may receive copies of your identity documents to verify age and identity on our behalf.
• Fraud prevention services — specialist providers may receive technical and behavioural data to help identify and block fraudulent activity.
• Analytics providers — anonymised or aggregated usage data may be shared with analytics platforms to help us understand platform performance. This data cannot be used to identify you individually.
• Legal and regulatory bodies — we may be required to disclose data to authorities if legally compelled to do so.

All third-party service providers are bound by data processing agreements that require them to handle your information with the same level of care and security that we apply internally. We do not permit third parties to use your data for their own marketing purposes.

06 Cookies & Tracking Technologies

Konjo Bet uses cookies and similar tracking technologies to make the platform work properly and to improve your experience. A cookie is a small text file placed on your device when you visit the site. Here is how we use them:

• Essential cookies — required for core platform functions such as keeping you logged in, remembering your session, and processing transactions securely. These cannot be turned off.
• Performance cookies — help us understand how players navigate the platform so we can fix issues and improve page load times.
• Functionality cookies — remember your preferences such as language settings or odds format selections.
• Marketing cookies — used to show you relevant promotions, such as PSL match-day offers, based on your browsing activity. These are only placed with your consent.

You can control non-essential cookies through the cookie preference centre available on the platform. Please be aware that disabling certain cookies may affect the functionality of some features. Most browsers also allow you to manage cookie settings directly through their privacy controls.

07 Data Retention

Konjo Bet retains personal data only for as long as it is necessary for the purpose it was collected, or as required by applicable law. The general retention principles we follow are:

• Account data is kept for the lifetime of your account and for a period after closure to meet any legal, audit, or dispute resolution obligations.
• Transaction records are retained for a minimum of five years to comply with financial record-keeping requirements.
• Identity verification documents are held only as long as required for KYC purposes and legal compliance, after which they are securely deleted.
• Support communications are kept for a reasonable period to assist with follow-up queries and quality monitoring, then deleted.
• Marketing preference data is retained until you withdraw consent or close your account.

When data is no longer needed, we securely delete or anonymise it so that it can no longer be linked back to you.

08 Data Security

We take the security of your personal information seriously and have put in place a range of technical and organisational measures to protect it from unauthorised access, loss, alteration, or disclosure.

• All data transmitted between your browser or app and our servers is encrypted using TLS (Transport Layer Security).
• Sensitive data at rest — including identity documents and financial records — is stored in encrypted form.
• Access to personal data within Konjo Bet is restricted to staff who need it to perform their job, and is controlled by role-based access permissions.
• Our systems are monitored continuously for suspicious activity and potential security threats.
• We conduct regular internal reviews of our data handling practices and security infrastructure.

While we work hard to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong unique password, keep your OTPs private, and contact us immediately if you notice anything unusual.

09 Your Rights

As a Konjo Bet player, you have a number of rights in relation to the personal data we hold about you. You can exercise any of these rights by contacting our support team. We will respond to valid requests within a reasonable timeframe.

Please note that some rights are subject to limitations. For example, we may not be able to delete transaction records that we are legally required to retain. We will always explain our reasoning clearly if we are unable to fulfil a request in full.

10 Children's Privacy

Konjo Bet is strictly an adult platform. We do not knowingly collect or process personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered an account or provided us with personal information, please contact our support team immediately. We will investigate and take appropriate action, including closing the account and deleting any associated data.

We encourage parents and guardians to make use of available parental control tools and to have open conversations with young people about responsible use of online platforms.

11 Marketing Communications

Konjo Bet may send you emails, in-app notifications, or SMS messages about platform promotions, new features, match-day bonus offers — including PSL and T20 specials — and other updates. We will only send marketing communications if you have opted in to receive them at registration or through your account settings.

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link at the bottom of any promotional email.
• Updating your notification preferences in your account settings.
• Contacting our support team and requesting to be removed from all marketing lists.

Opting out of marketing will not affect your ability to receive important transactional messages such as withdrawal confirmations, security alerts, or account verification requests.

12 Changes to This Privacy Policy

Konjo Bet may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make changes, we will update the "Last updated" date at the top of this page. For significant changes, we will notify registered players via email or an in-platform notice.

We encourage you to review this policy periodically. Your continued use of Konjo Bet after any update constitutes your acceptance of the revised policy. If you disagree with any changes, you may contact us to discuss your options or request account closure.

13 Contact Us

If you have questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how we have handled your personal information, please get in touch with our support team. We are available 24/7 via live chat on the platform.

You can also reach us by email at [email protected]. When contacting us about a data-related request, please include your registered username and a clear description of your query so we can assist you as efficiently as possible.

For questions about responsible gaming tools and self-exclusion, please visit our Responsible Gaming page directly.